I. General information
The confidentiality of your personal data is one of the main concerns of DACGOT PREMIUM PRODUCTS SRL, based in Sighisoara, Piata Cetatii, nr. 6, jud.Mures, as data controller.
This document is intended to inform you about the processing of your personal data in the context of the use of the website https://panda-hug.com/ ("the Website").
II. Categories of personal data processed
II.1. If you are a customer of the Site, https://panda-hug.com/ will process your personal data, such as your first and last name, telephone number, e-mail address, billing address, delivery address, data relating to your use of the Site, e.g. your behaviour/preferences/habits within DACGOT PREMIUM PRODUCTS SRL, as well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order through the Site or in any other way resulting from the use of the Site.
If you use your Facebook or Google account to create a user account on the Site, DACGOT PREMIUM PRODUCTS SRL will process the following public profile data displayed by those applications: username, email address.
If you choose to create a user account only before completing an order for a product available on the Site, you will be asked for your e-mail address under which an account will automatically be created. If you do not complete your order, the e-mail address and other data provided will not be stored by DACGOT PREMIUM PRODUCTS SRL and the account created will be automatically deleted.
II.2. If you are a visitor to the Site, DACGOT PREMIUM PRODUCTS SRL will process your personal data that you provide directly in the context of your use of the Site, such as the data you provide in the contact / questions / complaints section, to the extent that you contact us in this way.
III. Purposes and grounds for processing
III.1. If you are a customer of the Site, DACGOT PREMIUM PRODUCTS SRL processes your personal data as follows:
to carry out the contractual relationship between you and DACGOT PREMIUM PRODUCTS SRL, namely for taking, validating, sending and invoicing the order placed on the Site, informing you about the status of the order, organizing the return of ordered products, etc.
Basis: The processing of your data for this purpose is based on the contract concluded between you and DACGOT PREMIUM PRODUCTS SRL, defined in the Terms and Conditions https://panda-hug.com/terms-of-service. The provision of your personal data is necessary for the performance of this contract. Refusal to provide data may result in the impossibility of the contractual relationship between you and DACGOT PREMIUM PRODUCTS SRL.
For the fulfilment of the legal obligations incumbent on DACGOT PREMIUM PRODUCTS SRL in the context of the services provided through the Site, including obligations in tax matters, as well as archiving.
Basis: The processing of your data for this purpose is necessary on the basis of legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in DACGOT PREMIUM PRODUCTS SRL being unable to comply with its legal obligations and therefore unable to provide you with services through the Site.
For marketing activities, i.e. for the transmission, by means of remote communication (e-mail, sms) of commercial communications regarding the products and services offered by DACGOT PREMIUM PRODUCTS SRL through the Site.
Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it by subscribing to our Newsletter.
You can consent to the processing of your data for this purpose by ticking the appropriate box when you create your account, or after you have created your account in the My Account Information section. To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/sms containing commercial communications. In addition, you can unsubscribe by going to the My Account Information section.
Providing your data for this purpose is voluntary. Refusal to provide consent to the processing of your data for this purpose will have no negative consequences for you.
For the purpose of carrying out various analyses, reporting on the functioning of the Site, creating consumer preference profiles, mainly in order to improve the experience offered on the Site.
Basis: The processing of your data for this purpose is based on the legitimate interest of DACGOT PREMIUM PRODUCTS SRL to continuously improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
III.2. If you are a visitor to the Site, DACGOT PREMIUM PRODUCTS SRL processes your personal data as follows:
For marketing activities, i.e. for the transmission, by means of remote communication (e-mail, sms), of commercial communications regarding the products and services offered by DACGOT PREMIUM PRODUCTS SRL through the Site.
Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent to the processing of data for this purpose by completing and ticking the appropriate box in the newsletter subscription form available on the Site. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications.
Providing your data for this purpose is voluntary. Refusal to provide consent to the processing of your data for this purpose will have no negative consequences for you.
To resolve complaints, grievances and to monitor traffic and improve your experience on the Site.
Basis: The processing of your data for this purpose is based on the legitimate interest of DACGOT PREMIUM PRODUCTS SRL to ensure the proper functioning of the Site, as well as to continuously improve the experience of visitors to the Site, including by addressing various comments, questions or complaints.
Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will have no negative consequences for you.
IV. Duration for which we process your data
As a matter of principle, DACGOT PREMIUM PRODUCTS SRL will process your personal data only to the extent necessary to achieve the processing purposes mentioned above.
If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on DACGOT PREMIUM PRODUCTS SRL (e.g. in the case of financial-accounting supporting documents for which the statutory retention period is 10 years from the end of the financial year in which they were drawn up).
If you are a customer and you exercise the option to delete your user account by clicking the Delete Account button in the My Account Information section, DACGOT PREMIUM PRODUCTS SRL will interpret this action as your option to unsubscribe from receiving commercial communications informing you about products and services offered through the site. In this regard, if you choose to delete your user account, we will no longer send you such e-mails and/or sms. However, we would like to inform you that deleting your account will not automatically result in the deletion of your personal data. If you do not want your personal data to be processed or if you want your data to be deleted, you can exercise your rights as detailed in point VII below. If you request the deletion of your account, but there is at least one active order on that account, the request for deletion of the account can only be registered after the delivery of the products and the completion of the last active order.
If you withdraw your consent to the processing of your data for marketing purposes, DACGOT PREMIUM PRODUCTS SRL will cease processing your personal data for this purpose, without however affecting the processing carried out by DACGOT PREMIUM PRODUCTS SRL on the basis of the consent expressed by you prior to the withdrawal of your consent.
V. Disclosure of personal data
For the fulfilment of processing purposes, DACGOT PREMIUM PRODUCTS SRL may disclose your data to partners, to third parties or entities that support DACGOT PREMIUM PRODUCTS SRL in carrying out business through the Site (e.g. courier companies, IT service providers), or to central/local public authorities, in the following cases listed by way of example:
For Site administration;
Where such communication would be necessary for the awarding of prizes or other benefits to data subjects obtained as a result of their participation in various promotional campaigns organized by DACGOT PREMIUM PRODUCTS SRL through the Site;
to maintain, customize and improve the Site and the services provided through it;
for conducting data analysis, testing and research, monitoring usage trends and activity, developing security features and user authentication;
for the transmission of commercial marketing communications, under the conditions and within the limits provided by law;
where disclosure of personal data is required by law, etc.
VI. Transfer of personal data
Personal data provided to DACGOT PREMIUM PRODUCTS SRL may be transferred outside Romania, but only to countries in the European Union.
VII. Your rights
Under the conditions laid down in the legislation on the processing of personal data, as data subjects, you have the following rights:
the right to information, i.e. the right to receive details of the processing activities carried out by DACGOT PREMIUM PRODUCTS SRL, as described in this document;
the right of access to data, i.e. the right to obtain confirmation from DACGOT PREMIUM PRODUCTS SRL regarding the processing of personal data, as well as details of processing activities such as the way in which the data are processed, the purpose for which the processing is carried out, the recipients or categories of recipients of the data, etc;
the right to rectification, i.e. the right to obtain the correction, without justified delay, by DACGOT PREMIUM PRODUCTS SRL of inaccurate/unjustified personal data, as well as the completion of incomplete data; the rectification/completion will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate efforts.
the right to erasure of data, without undue delay, ("right to be forgotten"), if one of the following grounds applies:
they are no longer necessary for the purposes for which they were collected or processed;
where consent is withdrawn and there is no other legal basis for processing;
if the data subject objects to the processing and there are no compelling legitimate grounds;
where personal data have been unlawfully processed;
where personal data must be deleted to comply with a legal obligation;
personal data have been collected in connection with the provision of information society services in accordance with Union or national law governing the controller.
It is possible that, following the request for deletion of the data, DACGOT PREMIUM PRODUCTS SRL may anonymize these data (thus depriving them of their personal nature) and continue processing for statistical purposes under these conditions;
the right to restrict processing to the extent that :
the person disputes the accuracy of the data for a period that allows us to verify the accuracy of the data;
the processing is unlawful and the data subject objects to the erasure of the personal data and requests instead the restriction of their use;
the controller no longer needs the personal data for processing purposes, but the data subject requests them for the establishment, exercise or defence of legal claims; or
the data subject has objected to the processing (other than direct marketing), for the period of time during which it is verified whether the legitimate rights of the controller prevail over those of the data subject.
the right to data portability, i.e. (i) the right to receive personal data in a structured, commonly used and easily readable format, and (ii) the right to have such data transferred by DACGOT PREMIUM PRODUCTS SRL to another data controller, provided that the conditions laid down by law are met;
the right to object - in relation to processing activities may be exercised by submitting a request as indicated below;
at any time, for reasons relating to the data subject's particular situation, that data relating to him or her are processed on the basis of the legitimate interest of DACGOT PREMIUM PRODUCTS SRL or on the basis of the public interest, except where DACGOT PREMIUM PRODUCTS SRL can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of data subjects or where the purpose of the processing is the establishment, exercise or defence of legal claims;
at any time, free of charge and without any justification, that data concerning him or her be processed for direct marketing purposes.
the right not to be subject to an automated individual decision, i.e. the right not to be subject to a decision taken solely on the basis of automated processing activities, including profiling, which produces legal effects concerning or significantly affecting the data subject;
the right to address the National Supervisory Authority for Personal Data Processing or the competent courts, to the extent you deem necessary.
For any further questions on how personal data are processed and to exercise your rights mentioned above, please contact: dacgotpremium@gmail.com.
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